To participate in online multiplayer games with Games for Windows – LIVE, you must have an Internet connection. Your system interacts with the Internet by using a network adapter, a combination of hardware and software that serves as a network interface. If your computer is connected to the Internet, you have one or more network adapters on your computer.

Games for Windows – LIVE automatically chooses the best network adapter on your system using specific criteria to find the interface that connects to the Internet. For example, if you have more than one network adapter on your computer, Games for Windows – LIVE will select the one that has a valid IP address and a valid gateway address.

If Games for Windows – LIVE selects the wrong network adapter, you may get the following error message: "Can't connect to LIVE. Make sure the selected network adapter can connect to the Internet and try again."

For instructions on how to manually select the network adapter used by Games for Windows – LIVE, see the connectivity issues topic.

The game you're playing may use certain criteria for selecting a network adapter. In some cases, the game manufacturer's network adapter selection will override any Games for Windows - LIVE selection. For more information, read your game manual.

To view the network information page

1. On your PC, start your game. Press the Guide button (center round button) on your controller or the Home key on your keyboard to open the Guide.
   
   
   Tip

   If you don't see the Guide after pressing the Guide button or the Home key, make sure your game is a Games for Windows – LIVE game. The packaging should have the logos for both Games for Windows and LIVE across the top.

   
   
2. Select Personal Settings, Network Information.

• For more troubleshooting info, see Troubleshoot LIVE Sign-in.